Frequently Asked Questions (FAQ) - IDM Supplies

Welcome to IDM Supplies' FAQ page! We’re here to make your shopping experience smooth and stress-free. If you have a question, you might find the answer below.

1. When will I receive my order?

- USA: Orders typically arrive within 7–14 business days after processing.

- International: Orders can take 14–31 business days, depending on your location.
Processing time is usually 1–3 business days before your item is shipped.

2. Where do you ship from?
Most of our products are shipped from warehouses in the United States, but some may come from international suppliers depending on availability.

3. Do you offer international shipping?
Yes, we ship worldwide! Delivery times for international orders may vary but generally take 14–31 business days.

4. Will I get tracking information?
Yes! Once your order has been shipped, we’ll send you an email with your tracking number. You can track your shipment anytime on our Track Your Order page.

5. What if I don’t receive my tracking number?
If your tracking information hasn’t been uploaded yet, don’t worry — it may take 1–3 business days to update after your order is processed. If it's been longer, feel free to contact us.

6. Can I return my order?
Yes, we accept returns within 30 days of delivery. To qualify, items must be unused and in original condition. Contact us to start a return.

7. What if my item arrives damaged or incorrect?
Please contact us immediately with a photo of the item and your order number. We’ll send a replacement or issue a refund depending on the situation.

8. Can I cancel or change my order?
We process orders quickly, so cancellations or changes must be made within 12 hours of placing the order. Contact us right away, and we’ll do our best to help.

9. How can I contact IDM Supplies?
If you need assistance, you can reach us anytime through our Contact Us page or email us at idmdigitalsolutions@gmail.com. We typically respond within 24 hours.

10. Are there any hidden fees or taxes?
All prices are final at checkout. For international orders, import duties or taxes may be applied by your country’s customs and are the buyer’s responsibility.

If you still have questions, don’t hesitate to reach out. We’re always happy to help!